Customer Success Manager - English speaking in Würzburg bei Hubdrive

Hubdrive

Hubdrive

You're on an applicant platform, so maybe you're not 100% satisfied with your current job or even totally dissatisfied with the way it's currently valued. Time for an alternative?

At Hubdrive, we develop the world's leading Microsoft HR software and are a mixture of Silicon Valley and German SMEs. We grow by over 40 per cent every year. That's why we need you.

What you can look forward to

• You will receive structured onboarding tailored to your needs
• You deal with exciting customers from all over the world - from Edeka and Porsche to a Hollywood film production company. Do we need to say more?
• Working in an international team with a Silicon Valley start-up atmosphere
• You have variety and you can really make a difference with your customers.
• Right from the start, we plan your specific further development with you - in written and sustainable form.
• You can look forward to an attractive salary package with financial participation in the company's success, which is paid out every quarter.
• Several times a year you will be travelling with us to the big Microsoft conferences - in Las Vegas, New York, Singapore, Toronto, Orlando, Barcelona, Munich etc.

Your role

With our software, companies save hundreds of hours of effort in their HR administration every year and employees benefit from greater convenience and security in their daily work.

Your part: You support the customer in achieving the goals and improvements set together as planned and to the full extent. This means communicating, moderating and organising.

Porsche, the WWF, the Lufthansa Star Alliance, the German Red Cross and the Munich Security Conference have all already been won by your future colleagues. They are waiting for you to develop them further.

Job Details

• At the beginning, you clarify with the customer when they would like to start the project, in which order they would like to establish the possible improvements in their HR management with our software and what they need to prepare. He often underestimates the preparation....
• In regular meetings, you discuss the progress of the project with the customer and their implementation partner, keep an eye on everyone completing their to-dos, point out milestones and offer your support with change management.
• If the customer or partner doesn't get going, you escalate the matter to management level so that we can make progress.
• To the point: You make sure that the full potential of improvements reaches the customer.
• So if you fancy a lot of creative freedom, a lot of communication and customers who would love to fall around your neck with gratitude again and again, then this is the job for you.

Your Experience

• Are you passionate about the tasks of a Customer Success but have no experience in this role? No problem, apply anyway.
• We also welcome career changers from other areas, such as those with experience in recruiting, the hotel industry, travel agencies, the healthcare sector, consulting positions, customer relationship management and the like
• Your dialogue partners on the customer side often come from the management level. Do you feel up to it? And are you eloquent too? Then it fits.
• Your degree is not so important to us. What counts for us is experience, standing, eloquence and, of course, your ability to empathise.

Art der Stelle: Vollzeit, Festanstellung

Arbeitszeiten:

• Montag bis Freitag

Arbeitsort: Vor Ort