Project Assistant (Case Management) in Kaiserslautern bei International Organization for Migration

International Organization for Migration

Open to Internal and External Candidates

VACANCY NOTICE - Multiple Positions

Position Title :Project Assistant (Case Management)

Duty Station :Kaiserslautern, Germany

Reference Code :VN-DN2-2023-26

Classification: General Service Staff, G4

Type of Appointment :One Year Fixed-Term Contract - (40hrs/week)

Estimated Start Date :As soon as possible

Closing Date :02 March 2024

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM's global support to all resettlement programs. Under the United States Refugee Admissions Program (USRAP), Resettlement Support Centers (RSCs) provide critical support and processing assistance for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages several RSCs which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US and off er Cultural Orientation (CO) training to individuals departing for the US. Under the general supervision of the Project Coordinator (Germany) and direct supervision of the Project Associate (Case Management) , the successful candidate will be based in Kaiserslautern, Germany and will have the following duties and responsibilities:

Core Functions / Responsibilities:

• Undertake case management activities in an assigned area or areas, such as file integrity, program access, prescreening, field team, adjudications support, scheduling or pre-departure services.
• Assist in the efficient and effective management of refugee case files and medical records, including, if assigned, undertaking such duties as creating new case files, distributing case files, filing returned files, keeping accurate and comprehensive track of files through the file tracking system, scanning files and transforming case files into travel packets.
• Undertake refugee form fill interviews for the purposes of recording biographical information, including, if assigned, accurately completing necessary forms, correctly entering data into START and other databases, scanning, photocopying, attaching and filing documents, translating basic documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).
• Assist with the organization and/or scheduling of refugee appointments, including, if assigned, running ad hoc reports, entering data into schedules in START or another database, updating schedules, issuing notifications, visiting applicants in camps and other locations to relay appointment information, and/or assisting with circuit ride logistics.
• Assist with the adjudication of refugee case files by providing, if assigned, interpretation during interviews, data entry services, logistical support and assisting with the notification of results to refugee applicants as needed.
• Update START with biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services (USCIS)interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, activate processes such as program access verification, security checks or assurances as required.
• Undertake quality assurance checks of refugee files and case data in START as directed by Case Management team members or supervisors.
• Provide regular reports on work being accomplished to the Project Focal Point, Case Management, and/or supervisors and team members.
• Undertake duty travel as needed to part