Operations Team Lead in Berlin bei Hubject GmbH

Operations Team Lead (all genders) in Berlin bei Hubject GmbH

Hubject GmbH

Your challenge

Welcome to Hubject Operations!

As an Operations Team Lead (all genders), you will be responsible for leading a growing team of 5 Onboarding and Business Operations professionals. You will play a key role in optimizing processes, driving operational excellence, supporting the company's growth objectives, and maintaining our customer satisfaction!

Why Hubject

We develop ideas and deliver solutions for the eMobility market
We are working on the most important growth topics
We are a international team of very motivated eMobility enthusiasts

AND

We have over 30 benefits different categories:

Food & drinks
Equipment (Laptop etc)
Learning and development (training budget yearly)
Hubject Lifestyle (Voiio membership)
Family-friendly environment (flex working time)

Your Tasks

As an Operations Team Lead, you will report directly to the Head of Operations and fulfill the following responsibilities:

Team Management:

Lead and develop a team of 5 Hubjectees dealing with partner onboardings and Business operations.
Provide leadership, mentorship, and coaching to team members.
Ensure team KPIs are met and generate quarterly reports.
Evaluate team performance and provide regular feedback.
Keep track of your team’s progress and well-being through regular 1-1s.
Generate and follow-up on growth plans for your team members.

Operational Excellence:

Develop and implement efficient operational processes and procedures.
Identify areas of improvement and implement corrective actions.
Obtain different department buy-in when necessary.

Stakeholder Management:

Build and maintain strong relationships with internal and external stakeholders.
Effectively communicate operational updates and progress.
Address stakeholder concerns and questions in a timely and professional manner.

Assist in other duties as assigned.

Your Profile

Proven track record of leading and managing B2B Operations teams.
3 years eMobility experience with knowledge of the OCPI, OICP and OCPP protocols
Experience in the following (or similar) tools:
Zendesk
Salesforce
Atlassian tools
Microsoft tools

Language

Fluent English; German and other languages an advantage

Start date

January 1, 2025

Location

On-site in Berlin
Hybrid system:

2 days per week at the office, 3 days remote
EUREF Campus in Schöneberg in Berlin - Europe's hotspot for green technology and eMobility

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About us

Hubject is the market and innovation leader in the eMobility sector. Together with our team, we develop ideas and deliver solutions for the eMobility market. This will become the most important growth topic worldwide in the coming years.
Our vision becomes our mission: We accelerate the EV ecosystem towards a sustainable mobility future.

Our Values are:
We are Curious
We are Ambitious
We are Accountable
We are Inclusive
These four core values shape our collective identity and guide us as we navigate challenges, pursue growth, and make a positive impact in our industry and beyond. We are curious. We are ambitious. We are accountable. We are inclusive.

At Hubject, we are dedicated to building a diverse and inclusive workforce. We welcome candidates of all backgrounds and experiences.

More about us
Hubject simplifies the charging of electric vehicles. Through its eRoaming platform, called intercharge, the eMobility specialist connects Charge Point Operators or CPOs and eMobility Service Providers or EMPs, thus providing standardized access to charging infrastructure regardless of any network.
With over one Million connected charging points and more than 2250 B2B partners across 63 countries and four continents, Hubject has established the world’s largest cross-provider charging network for electric vehicles by connecting CPO networks. In addition, Hubject is a trusted consulting partner in the eMobility market, advising automotive manufacturers, charging providers and other EV-related businesses looking to launch eMobility services or implement Plug&Charge using ISO 15118. In essence, Hubject promotes eMob