Desktop Support Technician - German Speaking - Gigafactory Berlin-Brandenburg in Grünheide (Mark) bei Tesla

Desktop Support Technician (m/w/d) - German Speaking - Gigafactory Berlin-Brandenburg in Grünheide (Mark) bei Tesla

Tesla

What to Expect

Gigafactory Berlin-Brandenburg marks a defining moment in Europe for Tesla’s mission of accelerating the world’s transition to sustainable energy. Here we will launch revolutionary products on a massive scale, using extraordinary speed, innovation and efficiency. Our employees will ensure that we achieve our goals, and we welcome you to help us write the next chapter of our success story.

Tesla is hiring a Desktop Support Technician to join our team at our Gigafactory in Berlin-Brandenburg. As part of this role, you will be on the front lines of Tesla Motors’ IT systems support for internal stakeholders at all levels.

What You’ll Do

Provide day-to-day delivery and technical support for end-users of desktop applications, VOIP telephones, smartphones, tablets, printers, and computer hardware
Troubleshoot and resolve endpoint issues, install, and support the systems
Assist with the day-to-day operations for Tesla’s global IT infrastructure within timeframes as defined in the team’s SLAs and/or project requirements
Communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with both internal & external stakeholders at all levels
Exercise independent judgment consistent with department guidelines\standards
Organize and prioritize workflow and to meet established timeframes
Maintain updated knowledge of policies, procedures, products, and activities of assigned area

What You’ll Bring

A vocational training in Computer Sciences
Professional experience desktop support and working with ticket-based systems for registering incidents and requests
Experience in mobile device support for iOS and Android and desktop support experience with MS Windows 7 – 10 Enterprise, MS Office 2016 – 365, and Apple OS X, with Avaya VOIP hardware/software, or Equivalent VOIP ecosystem, MS SCCM, or equivalent computer imaging, Active Directory, Exchange 2007 – 2013, and Windows server environments
Knowledge of IP networks, DNS, DHCP, and experience with troubleshooting all aspects of wired and wireless configurations
Ability to thrive in a fast pace, high volume, dynamic, innovative and international environment
Excellent communication skills, with a business level fluency in English and ideally German. Additional European languages would be a plus
Flexibility to occasionally work weekends, after hours, periodic on-call rotations, and travel within EMEA up to 10%

What we offer:

You will be working in our state-of-the-art Gigafactory where you’ll solve the world's most interesting problems with the best and brightest people who share a passion to change the world. Tesla’s compensation package includes a competitive salary and Tesla shares or bonuses. Typical benefits that we provide are 30 vacation days, an occupational pension, employee life and disability insurances, free EV charging, product discounts and various transportation benefits.