Global Account Specialist in Homeoffice bei Brightwell

What We Do

Brightwell is a full-service payments company supplying thoughtful solutions and technology for sending money around the world while managing the complex regulatory requirements surrounding those transactions. Coupling technological innovation with strategic partnerships, Brightwell offers technology for businesses and individuals to expand their own portfolio into cross-border payments (including bank transfers, mobile wallets, or cash). Providing unmatched fraud and transaction monitoring backed by an in-house team of global payments experts, Brightwell offers options when it comes to managing and moving money around the globe.

Who We Need

We’re searching for a Global Account Specialist to join our crew. As our ideal Global Account Specialist, you will act as the primary contact for our established clients, serving as their go-to person. You’ll lead regular meetings with your clients and work to resolve their concerns, being able to quickly determine what needs to be escalated and what you can handle. These are high touch relationships to provide exceptional working relationships with our clients. We are a growing and energetic team building toward best-in-class, human-centered service and looking for a like-minded individual to join us. (This is NOT a sales/business development role.)

**This is a remote position, but there will be some travel required.**

What You’ll Do

• Handle the resolution of client needs via email or phone communication.

• Serve as an escalation point and liaison between Brightwell account holders and Account Manager for product, production, and other miscellaneous issues.

• Develop positive client relationships and strong relationships within the integrated team.

• Participate in status meetings with clients and stakeholders to discuss ongoing enhancements or issues.

• Analyze outstanding issues and/or trends to troubleshoot problems and avoid recurrence.

• Communicate new product features and initiatives to the client.

• Acknowledge each client’s business plans and goals related to product directions and service requirements when troubleshooting or problem solving.

• Critically analyze the development of new work in order to prepare for clients’ feedback or technical roadblocks.

• Take on other duties, as assigned.

As a Global Account Specialist, you have

• Mastery of the English language with high level of proficiency. All communication will be conducted in English.

• 1+ year of client account management experience.

• 1+ year of experience supporting user-facing software.

• 1+ year of experience working in the banking or payments sector.

• Knowledge of payments through SWIFT and SEPA and a solid understanding of the banking system.

• Excellent analytical and problem-solving skills.

• Excellent written and oral communication abilities.

• High level of attention to detail.

• Outstanding customer service skills.

We’ll give you extra credit for

• Visa and/or MasterCard regulation knowledge

• Knowledge of international wire transfers

• Knowledge of prepaid cards

Brightwell is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.

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