The Company
The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.
If you want to grow your skills and develop your career, find out more at
www.imerys.com
The Position
Technical Support Specialist - Pulp & Packaging
Job Summary
Job Summary / Purpose :
As a technical support manager, for your perimeter, your role is to:
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Support technically all commercial activities pre and post sales, work closely with the Paper, Board and Pulp mills on their sites to carry out mill audits and trials in order to define selling strategies for Imerys mineral additives and functional fillers. Support the sales of existing and new products from a technical standpoint, support innovation activities and complaints investigation.
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Analysis paper machine performance and propose technical strategies to improve production quality and yield.
Job Scope / Dimensions :
CUSTOMER CENTRICITY
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Voice of the customers (including Exclusive sessions, Technical Seminars) : maintain and consolidate the technical relationship with key customers and establish relationships with new customers
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Collaborate in a continuous market analysis based on concrete experiences
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Complaints :collaborate in the technical investigations under the supervision of the Technical Director
NEW BUSINESS GENERATION:
Actively involved in :
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New products
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New customers
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Cross sell
% of travel time: up to 70%
Key tasks and responsibilities :
Hygiene Safety Environment missions: Ensure compliance with safety rules, educate teams on preventive measures to achieve our safety objectives
Technical Sales
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Participate in client discussions for technical sales on identified opportunities by the Sales Manager
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Work closely with the sales manager to support the development process of the customer along the opportunity process until final application
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Lift customers' technical objections along the opportunity process
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Identify technical opportunities with existing products to optimize value proposition
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Business Development : identifies the right opportunities for organic growth through technical discussions and act as project manager for large technical development projects in collaboration with the R&D teams
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Upon request by marketing, perform benchmarking analysis of Imerys and competitors products, alternative technologies and new commercial products from customers to support structuring of product offering and positioning as well as pricing activities.
Customer innovation
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Identify unmet technical needs of customers and therefore potential new products/ solutions
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Translate performance requirements into product specification requirements
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Act as link between customers and S&T/Operations on new product development
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Lead trial management at the customer site and supervise trials at Imerys plant on new products
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Manage qualification process at customers for new products
Management of significant customer quality issues