Operations Support Specialist in Berlin bei Cullen Cleaning

Cullen Cleaning

• Title: Operations Support Specialist - Entry Level
• Location: Berlin
• Type of contract: Full-Time / Part-Time
• Language: German & English Speaking

We are seeking an Entry Level Operations Support Specialist to join our team. In this role, you will be responsible for setting up applications, answering tickets, and training our account managers (AMs) on new systems, including internal and customer support systems. You will also be responsible for setting up audits in our AMIE system, translating work program/SLA from contracts to elements for audit, and periodic planning based on contract information in collaboration with our operations team.

Key Responsibilities:

• Roll out Internal Company apps, ensuring all employees are trained on how to use it correctly.
• Answer tickets with operational/sales topics and troubleshoot issues related to our internal and customer support systems. Collaborate with other departments to ensure the efficient resolution of tickets.
• Train Account Managers on new systems, including internal and customer support systems, to ensure they have a full understanding of how to use them.
• Set up audits in our AMIE system, translating work program/SLA from contracts to elements for audit, and ensuring they are completed accurately and on time.
• Analyze and Report on the data from our internal systems.
• Collaborate with our operations team to plan periodic based on contract information, finding ways to streamline the process within AMIE or other systems.

Qualifications:

• Bachelor's degree in a relevant field (such as sales, business, IT or operations)
• Entry Level Role for someone who is just finished or is about to finish a Bachelor's degree in a relevant field (such as IT, business, or operations)
• Strong technical skills, with experience working with software and systems
• Excellent communication skills, with the ability to train and support others effectively
• Attention to detail and a focus on accuracy and completeness
• Ability to work collaboratively with others and manage multiple priorities simultaneously.

If you are passionate about operations and providing support, and you thrive in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity.

(Ref#24140)

Job Type: Full-time

Work Location: In person