BVLGARI is one of the most prestigious brands and global players on the luxury market. We create, manufacture, distribute and sell high-end jewels, watches, perfumes and accessories through a network of over 250 owned stores in the most exclusive shopping areas in the world and selected distributors.
Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organization aimed at the full satisfaction of the customer. Excellence for BVLGARI means the perfect balance between top quality products and impeccable services worldwide.
B V L G A R I is looking for a Store Manager in Frankfurt to join our team.
The Store Manager is responsible for inspiring and developing the store team to successfully reach quantitative and qualitative targets.
The Store Manager is a strong leader who is able to collaborate with internal business partners to drive all business initiatives with a sense of urgency. He/she is a strategic thinker who is able to solve problems, provide recommendations and make decisions. He/she is able to gather and challenge information from different sources to make clear and impactful decisions in a timely manner. The Store Manager will develop strong business relationships externally and internally to gain support and cooperation to drive the business forward.
Essential Duties:
Business and Sales Performance
- Sales Budget Achievement
- Support the sales team in every capacity to achieve budget
- Analyze and monitor store KPI’s on a daily, weekly and monthly basis to implement action plans to achieve target KPI’s
- Maximize the business potential of the market
- At the start of the year, propose a store strategy to the Retail Experience Director to meet all store goals and objectives. Strategy to be refreshed quarterly.
- Develop a business plan and coordinate execution and implementation cross functionally with each departments support
- Identify opportunities to improve performance. Work with corporate business partners to develop strategies to raise performance
- Maximize sales by category
- Analyze performance by category and partner with the Merchandising team to validate action plan in order to drive a positive and sustainable difference
Team Leadership
- Coach & Train sales team
- Lead, coach, and motivate each direct report to perform at their highest potential
- Accountable for the growth and development of direct reports to prepare them for next level roles
- Continuously monitor the execution of Bulgari selling ceremony to achieve the best quantitative and qualitative business results (i.e mystery shops)
- Constantly coach the sales team on how to deliver a unique and memorable shopping experience (client focus, storytelling, extraordinary service, selling skills and attitude), observing the sales floor and providing feedback accordingly
- Attract, motivate & retain staff
- Work together with Talent Acquisition in recruiting members according to brand vision and image
- Held accountable to final hiring decisions
- Manage performance review (PCR) and development plans for all direct reports. Address performance issues and create development plans.
- Ensure all staff receives monthly, quarterly and annual feedback
- Ensure grooming, uniform and behavior standards of all store staff are being met
- Team Work & Communication
- Ensure behavior reflects the Bulgari brand and people values, showing pride, enthusiasm, commitment and initiative
- Develop a team structure that facilitates and maximizes individual and team performance
- Incorporates SMART goals
- Staff optimization vs business need
- Approve and monitor store schedules, ensuring adherence to handbook policies including blackout dates & overtime rules
- Ensure correct backup candidates in every location for unexpected situations
Store Operations
- Excellence in Store Experience and Image
- Optimize in front of house presence by managing a schedule of at least 70% of time on the floor in store and 30% focus on back office activities
- Guarantee the implementation of the VM guidelines in accordance to the corporate VM Dept. ensuring the correct product display and in store merchandising
- Ensure Appropriate Store Procedures
- Ensure retail operations procedures, and best practices are being adhered to
- Well versed on the Process and Procedure Manual
- Power user of Beanstore
- Partner with Retail Operations to ensure adherence to loss prevention policies and procedures and proactively identify trends that support achieving all inventory goals.
- Remain up to date