Director, Technology and Delivery Innovation, Digital Operations in England bei Iron Mountain

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

The Director of Technology and Delivery Innovation is responsible for managing a team of Technology and Delivery Innovation Specialists. The Director and team will primarily be supporting regional Digital Operations. The Director will be responsible for helping to define and align the team around global operations standards and best practices. The individual in this role will manage, develop and grow the existing team as well as support the pursuit of opportunities for innovation and improvement within Digital Operations. This role will influence the design of existing and future service delivery standards, technology and methodology to ensure it remains ahead of the market and customer needs. The individual in this role will drive the team to support digital operations with continuous innovation and improvement, subject matter expertise, creative solution design, high performance team building, and have vision into regional market direction and execution of Iron Mountain services to achieve the desired impact within existing and new markets. This role is responsible for guiding and leading a team to meet operational goals and financial targets for Iron Mountain’s Digital Business.

Responsibilities:

• Ensure the growth and development of the Specialists team, set the expectations and culture of the team
• Support digital operations technology and delivery innovation initiatives through executive level interactions and thought leadership activity
• Coordinate with core Iron Mountain leadership to plan, develop and execute technology and innovation initiatives
• Develop and execute team process, coverage and engagement strategy
• Develop and support Team goals and objectives as well as team members personal and professional growth
• Support the team with onsite operational reviews including:
• Focus on innovative solution & technology design as well as six sigma lean processes for Digital Operations
• Site and service design reviews to support improvements in productivity and efficiencies
• Training for the team and individual team members
• Industry, Market and Competitive Education for the team by keeping informed on competitive services, new technologies and market trends
• Innovation initiatives development and review with team members and internal partners/stakeholders
• Team alignment and relationship development
• Communication/alignment with internal and external services partners
• Team communications

Skills and Experience

Experience:

• Bachelor’s Degree required
• Strong management experience in at least 3 of the following primary disciplines:
• Experience leading or managing teams in a services focused organization
• Proven experience in effective technology forward solution/services delivery that met business objectives
• Business Process Outsourcing operational and technical experience preferred - mailroom, scanning, data capture, etc.
• Business solutions leveraging Machine Learning, Robotic Process Automation, Artificial Intelligence, Electronic Content Management, Document Management Systems, Workflow, Business Process Management and/or Information Governance.
• Experience with document scanning / digitization service delivery and proven experience in advanced document capture and data recognition technologies.
• Operational optimization / continuous improvement team management experience with Six Sigma practices

Additional Abilities and Skills:

• Ability to serve as an ambassador for Digital Operations Innovation across countries and regions through creating relationships and paths to success with individual operations.
• Ability to articulate a vision of the future-state backed by data analysis, as well as the execution path.
• Excellent data analysis skills.
• Advances spreadsheet and/or intermediate database skills.
• Strong knowledge of standard processes that can be scaled in a production environ