Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
The (mobile) Technician is a unique position within the Lucid Service family. This position requires an experienced, self-starting professional with in-depth knowledge of Lucid motor vehicle diagnosis, maintenance and repair. Our ideal candidate has an "anything is possible" attitude and approaches their duties with drive and determination. The position requires a self-motivated and customer focused approach to work. Candidates are expected to excel in their respective fields, learn quickly, and strive for perfection in a fast-paced environment. The position also requires the ability to independently manage all areas of the repair shop, including parts management and customer service
- Diagnose, maintain and repair Lucid Motors vehicles.
- A share of 60% traveling to customers to perform on-site maintenance and repairs (usually without overnight stay)
- Work as a service advisor at the customer site
- Perform parts department tasks, including ordering, returns, and inventory management
- Work directly with customers to ensure a high level of customer satisfaction.
- Diagnose, maintain and repair Lucid Motors vehicles.
- Work effectively with the appropriate software environment to properly and completely document all interactions with customer vehicles
- Maintain a high level of knowledge of high voltage and general automotive electrical systems
- Proper implementation and documentation of the work processes, precise determination of the main concern through oral questioning and visual assessment (precise assessment of customer needs)
- Precise documentation of customer concerns for diagnosis and repair
- Follow the correct procedures for documenting repair orders.
- Explain all service options to customers, including time and cost estimates
- Tracking of all customer vehicles through the maintenance and repair process
- Ensuring the work done meets Lucid's exacting standards before returning the vehicle to the customer - as a final quality control step
- Invoicing and receipt of payment
- Conduct a thorough returns process and ensure all customer requests have been met
- so that the customer understands all the services provided and any questions that may arise are answered
- Completion of customer service tasks, such as B. Answering phone calls, scheduling appointments (if necessary)
- Call customers to inform them of the status of the repair and the completion of the repair
- Building a good relationship with customers that leads to lasting relationships
- Creative problem solving and quick action in a hectic, fast-paced environment
- Review of schedule to plan travel time and visit duration for mobile services
- Demonstrate attention to detail and passion for positive customer experiences
- Responsible for the appearance, cleanliness, and organization of the satellite center and all equipment
- You have a passion for sustainable mobility and for change in the automotive industry
- Completed vocational training as a mechatronics technician
- Knowledge of high-voltage multimedia, driver assistance, air conditioning, and general electrical vehicle systems
- Excellent written and verbal communication skills
- Excellent organization
- Working independently and in a team
- Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
- Forklift driver's license or opportunity to obtain driver's license within 30 days of hire
- Must have a valid driver's license
- Advantageous
- AA/BS in Automotive Engineering or Business Administration or equivalent work experience
- Previous experience wit