Responsible for shift operation of an Exchange branch facility. Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned areas. Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty.
Career Area
Retail Operations
Who We Are
The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.
Our Focus
We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families. #WhereHeroesWork
Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
THIS IS A REGULAR PART TIME SHIFT SUPERVISOR POSITION FOR THE ANSBACH MILITARY CLOTHING SALES STORE (MCSS). THIS RPT COMES WITH THE EXCHANGE BENEFITS: HEALTH INSURANCE, 401K PARTICIPATION, VACATION AND SICK LEAVE.
THIS POSTING IS NOT FOR APPLICANTS WHO ARE CURRENTLY ATTENDING HIGH SCHOOL.
APPLICANTS MUST BE 18 YEARS OF AGE OR OLDER.
APPLICANTS MUST BE AVAILABLE TO WORK A FLEXIBLE SCHEDULE MONDAY THROUGH SUNDAY AND HOLIDAYS DURING STORE OPERATING HOURS.
APPLICANTS MUST BE ABLE TO OPERATE THE CASH REGISTER.
THIS POSITION DEMANDES LONG STANDING HOURS, APPLICANTS MUST BE ABLE TO CARRY, LIFT AT LEAST 40 POUNDS, PUSH, PULL, BEND.
APPLICANTS MUST BE IN THE LOCAL COMMUTING AREA.
MILITARY SPOUSE PREFERENCE WILL BE HONORED FOR THIS POSITION.
Facility Name
ANSBACH URLAS MCSS
Major Duties
Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience. Supervises day to day operations of an assigned shift to include opening and closing of facility and maintaining schedules.
Ensures associates have sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, displaying promotional merchandise signing, price changes, maintaining shelf labels, keeping sales area fully stocked, receiving, and ordering merchandise, checking gas levels, assisting with military uniform dress requirements, and cleanliness of the area.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.
Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as