Data Centre Technician in Frankfurt am Main bei Oracle

Oracle

Data Centre Technician -230003AF

Applicants are required to read, write, and speak the following languages : English

Preferred Qualifications

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. React to potential problems using automation, scheduling, and monitoring tools - escalating to management where appropriate. Participate in configuration and implement technical solutions to enhance and/or troubleshoot the system. Responsible for support documentation as well.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.

The person

Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience

Min 3 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).

Min 3 years experience of data center M&E equipment

Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems

Experience working in a mission critical operations environment providing client-facing, direct customer support and service.

Ability to speak confidently & communicate clearly in a virtual environment

Advanced technical troubleshooting skills for system, network and infrastructure issues with the ability to share knowledge and pass on skills.

Strong Adherence to process and be process champion (including drafting new processes or challenging shortcomings in existing)

Excellent communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff

Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual

Ability to review, prioritize and action incoming support tickets in a severity-based ticketing system.

Be a driver of change and continuous improvement through new processes and creation of detailed support documentation

Familiar with working in a change control and approval led environment.

Highly service-oriented, reliable, responsible, self-motivated individual who has the ability to identify possible issues before they arise.

Required Data Centre experience

Thorough understanding of data center design and layout including electrical, mechanical, cooling plant & operation thereof

Airflow management (hot aisle, cold aisle, containment etc. and the understanding of the impacts)

Rack, stack equipment including commissioning of new racks

Strong structured cabling skills on fiber & copper (e.g looming, term & test)

Ability to build and verify patching schedules for new block expansions.

Required systems & hardware expertise

Systems administration (Linux and/or Windows Servers)

Hardware repair, diagnosis & break / fix

Networking fundamentals (DNS, TCP/IP, basic troubleshooting)

IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)

Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

Have a solid foundation of experience supporting servers, storage and networking technology.

Role Responsibilities and Requirements:

Act as data center SME liaison to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations)

Works closely with the data center manager to ensure operational excellence in the data center, assist with technical decision making and drive process improvements.

Close liaison with project teams and data center engineering for expansion projects and site builds, helping to ensure timelines are met and capacity needs are not at risk.