Job Title: IS Helpdesk Technician (m/f/D)
Location: Raunheim, Germany
Division: Corporate - IT
Trimble is recruiting for an IS Helpdesk Technician (m/f/d) to join the team in Raunheim Germany (near Frankfurt am Main).
Company Summary:
Trimble is a global organization, employing over 11,500 people world wide, we create innovative, marketing leading software and hardware solutions. Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise life cycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics.
Position Summary:
The IS Help Desk Technician is a key player on the front lines of Trimble Corporate IT. This position is perfect for someone looking to leverage their expertise in being the face of the IT department.
Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills.
The focus for this position is on service desk support, ticket queue coordination, process ownership, and inventory control and project participation.
Responsibilities:
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Support end users with desktop support and deployment of hardware and software.
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Display a high-level of customer service and professionalism.
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Resolve issues individually or in conjunction with other IT staff and resources in a timely and effective manner.
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Communicate with peers, other IT staff, IT management, business group managers, and other employees in support of end users and the corporate IT infrastructure.
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Demonstrate and utilize excellent troubleshooting skills relating to all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.
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Support for Mobile contracts (Vodafone), Mobile phone delivery, configuration, lifecycle and replacements.
Skills, Experience & Qualifications:
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Degree as a qualified IT professional
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Ability to speak, write clearly and accurately in German and English.
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Demonstrates an ability to document and verbally communicate processes.
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Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment.
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Ability to understand technical concepts and articulate them clearly to individuals with varied backgrounds and skill levels.
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Good organizational skills and a self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things.
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Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
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Proficiency working with desktops including Dell Laptops, Macs, Android tablets, iOS devices, Windows 10/11, and mainstream applications.
What’s in it for you?
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A career at an innovative market leader in software solutions, transforming the way the world works.
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Possibility to make use of the wellness and employee support programs for Trimble employees, as work/life balance is key at Trimble.
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We encourage Trimble employees to make use of our internal learning platform to develop your skills, knowledge and personal competences.
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Possibility to participate in Employee Stock Purchase Plan.
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Opportunity to work within a close knit team that likes to have fun.
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Trimble has a great togetherness culture that provides a workplace where individuals can feel safe and comfortable in being themselves.
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A Hiring Manager who encourages personal growth and will support further training and development.
Are you the candidate that we are looking for? Don’t hesitate to apply! We are looking forward to your application.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Dive