C2IMERA Field Service Representative (OCONUS Locations) in Ramstein-Miesenbach bei Parsons

In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

As a Field Service Representative at Parsons your role will be essential to the delivery, operations, maintenance, and enhancements of Parsons developed software. Come join our team and support technically diverse systems that are constantly evolving as the technology landscape changes. Build upon your current experience while making an impact on a vital mission!

This role is supporting the mission essential, globally fielded, Command and Control Incident Management Emergency Response Application (C2IMERA). You will be critical to keeping C2IMERA operational and ready to respond to any global incident, ultimately leading to expedited incident responses with reduced casualties.

What You'll Be Doing:

• Configure and maintain C2IMERA in the cloud

• Demonstrate strong problem-solving skills as you provide customer support to end users

• Coordinate with engineers and end users to ensure C2IMERA’s functionality supports mission

• Periodic travel may be required

• Extended support hours during exercises or during incident response is needed to ensure users are effectively utilizing the C2IMERA capabilities

What Required Skills You'll Bring:

• Bachelor's degree (or equivalent) with 2 – 4 years of experience, or a Masters degree with 0-2 years of experience

• Active U.S. Secret clearance

• 5 + years of customer-facing experience

• Strong verbal and written communication skills

• Experience on global, agile team

• Ability to change direction as customer requirements dictate

• Desire and ability to learn new skills and technology

What Desired Skills You'll Bring:

• Experience with incident response and emergency management planning or support, ideally Air Force experience

• Experience supporting the Air Force Agile Combat Employment (ACE) concept

• Experienced with frequent use and application of technical standards, principles, and theories

• Ability to work under general supervision while providing solutions to problems of moderate scope/complexity

Minimum Clearance Required to Start:

Secret This position is part of our Federal Solutions team. Our Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our diverse, intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now. We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+. We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!