TE Connectivity's Quality Assurance Teams are responsible for all or part of an organization's Quality Management System, including conformance and continuous improvement initiatives. They work on systemic evaluation of products, services, facilities, manufacturing or business processes, to ensure that standards of quality are being met. Develop and implement quality plans, programs and procedures using quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses. They reviews, analyze and report on quality discrepancies, investigate problems and executes quality audits, and develops disposition and corrective actions for recurring discrepancies. The team works closely with manufacturing, engineering, customers, or suppliers and subcontractors to ensure requirements are met.
- Responsible for the coordination and processing of customer complaints according to industry and automotive requirements in order to meet standard and international customer requirements.
- Goal-oriented and timely processing of complaints to restore product and process conformity to the customer or to avoid a line down
- Ensure the correct application of the 8D methodology (in the complaint process) and adherence to deadlines to achieve customer specifications and avoid customer escalations.
- Responsible for 8D report compliance and correct application of problem solving methods/automotive core tools in the complaint process prior to customer dispatch in order to comply with product liability law, standard and customer specifications.
- Direct responsible contact person for national and international customers in complaint cases
- Ensuring customer requirements are met at operational level
- Evaluation of key complaint figures/Q-reports and derivation of measures to achieve company goals
- Supporting customer audits
- Training of departments in 8D methodology/problem-solving methods/Q tools
- Participation in FMEA's
- Completed technical studies or comparable background in mechanical engineering, mechatronics or industrial engineering
- Experience in the field of quality management in the automotive environment
- Experience in working with customers from the specific market sectors and methodological and action competence in the application and implementation of 8D methodology/problem-solving methods/Q tools
- Very good written and spoken Germand and English
- Further training in quality management (quality manager or comparable)
- Normative knowledge in the area of IATF 16949, ISO 9001, VDA tapes
- Methodological and operational competence in the application and implementation of 8D methodology/ problem-solving methods/ Q tools (5-Why, Ishikawa, …)
- Good analytical skills
- Structured way of thinking and working
- Ability to work in a team, high commitment and initiative
Values: Integrity, Accountability, Teamwork, Innovation
ABOUT TE CONNECTIVITY
TE Connectivity is a global technology leader enabling a secure, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions have been proven in the most demanding environments, enabling advancements in transportation, industrial applications, medical technology, energy technology, data communications, and for the home. With more than 85,000 employees, including more than 7,500 engineers, we work with customers in nearly 140 countries. TE ensures that EVERY CONNECTION COUNTS.
WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.