Strategy and Operations Manager in Föhr bei Revolut

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 35+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 6,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

At Revolut, we do Ops differently. Our hyper-talented Operations experts don’t just keep things ticking over, they’re given the most complex, hard-to-solve problems in the business Then they create elegant, scalable solutions that keep pace with our ambitious growth plans. Without our Ops team, we’d be following the herd, not leading the pack – and that’s a place we never want to be

The Branch Team is responsible for making sure that the branch is compliant with local regulations and offering the best service to our customers. The team will be working alongside a range of departments within the Bank and Group.

If you’re a superstar Ops Manager, keep reading.

If being asked to solve the toughest problems our global super app has to offer excites you rather than scares you, keep reading

If you’re not afraid to roll up your sleeves and dive into the nitty-gritty of every area in a business with 35+ million customers, keep reading.

If you want to gain unparalleled experience with a next-level product at one of the world’s fastest growing companies, for goodness’ sake, stop reading and hit the link below to apply!

What you’ll be doing

• Acting as a key stakeholder in the German branch
• Building and optimising scalable processes to continue Revolut's hyper growth
• Overseeing on a day-to-day basis all the 1st line of defence functions of the branch including governance, interactions with regulators, and oversight of BAU operations
• Providing adequate oversight and accountability with respect to outsourced functions of the branch
• Executing scale operations and working with cross-functional teams (from Operations to Finance, Legal and Compliance, Marketing and Communications, etc.) in Lithuania, London, and our other global offices
• Monitoring country-specific risk incidents, conduct issues, and their resolution timelines, and liaising with the relevant service owners, ensuring proper controls are placed
• Identifying key product, operational, licensing, and growth opportunities for Revolut
• Searching for new features to provide a seamless customer experience
• Managing critical vendor relationships and building performance tracking systems
• Developing strategic supply chain partnerships and negotiating commercial terms
• Running support organisations, managing relationships with critical stakeholders, and consistently hitting SLAs
• Creating and maintaining MI for monitoring of growth metrics, risk incidents, and all activities related to the branch
• Coordinating regulatory inspections, creating and providing necessary materials to facilitate them

What you'll need

• At least a 2:1 degree from a top university
• 5+ years of experience in a fast-paced environment, ideally financial services or management consulting in the German market
• Fluency in German and English
• Experience managing vendor relationships and negotiating contracts
• Experience managing risk, compliance, outsourcing operations
• A solid track record of taking ownership and leading complex projects end to end
• The skill to break complex problems into smaller ones
• A natural curiosity and willingness to make an impact

Nice to have

• Experience working with regulators
• Experience setting up a branch in Germany

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create