Client General Manager SME EMEA in Home Office bei American Express Global Business Travel

American Express Global Business Travel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

What you'll be doing:
Strategic support and development of the assigned SME customer portfolio
Active customer relationship management, both domestic and multinational as well as continuous
exchange
Needs assessment and avoidance of RfPs at headquarter level or at the local level based on the portfolio
Preparation of offers and contract negotiations
Advising and supporting customers in the management and implementation of their T&E programs including online business
Consulting and distribution of solutions and additional services (i.e. M&E, consulting services etc.)
Customer analysis and increase of profitability as well as responsibility for billing
Regular customer reviews and derivations of recommendations for the optimization of the T&E program
Implementation and achievement of quantitative and qualitative goals
Continuous collaboration and coordination with the Traveler Care team and other departments like finance, M&E, Marketing, Human Resources, Implementation, etc.
Deepening and ensuring the customer relationship across different hierarchical levels and departments. Targeted and proactive support of these levels
Support with regular surveys as well as Net Promoter Score
Implementation and delivery of international or local project work
Collection, maintenance and updating of customer data in the CMS (Customer Management System)

What we need from you:
Apprenticeship in the commercial / business administration area
Fluent in spoken and written German and English, other languages are an asset but not crucial
Sales experience is essential. International experience is an advantage
Openness and willingness to learn towards the company and the customer
Strong conflict and communication skills and high social competence
Independent, goal- and team-oriented thinking as well as good analytical and conceptual skills
High willingness to deal with numbers and their interpretation
Very good knowledge of modern means of communication (i.e. video conferencing incl. presentation)
Very binding and reliable manner in spoken and written form
Process-oriented thinking and acting considering the relevant internal coherences
Resilience and flexibility in changing and new situations
Willingness to travel
Communicative, convincing personality, sovereign attitude and binding nature

Location Germany

The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!