Employment Status:
Regular
Time Type:
Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:
This role is to lead and manage a regional customer care and key account team for the product group for Home & Commercial. Provides the necessary guidance and accountability to achieve set commercial targets through existing account maintenance. Responsible for ensuring that the administrative and logistical execution of the customer service and key account management process is done effectively and efficiently to exceed customer expectations and maximize the profitable sale of CSA Group products and services. Provides structure and leadership and coordinates and supervises the development and training of Customer Care Specialists (CCSs) and Key Account Managers (KAMs) in the region. Recruits and selects personnel, and is responsible for training, budgeting, annual goal setting, and monitoring set measurements against goals on a proscribed basis. Ensures growth of Cross Market Services (CMs) opportunities and other ancillary services through the normal interaction with existing customers. Works as part of a global team to help improve service and ensure that global goals are achieved.
Your responsibilities:
- Provides leadership and direction to the regional CCSs and KAMs on an ongoing basis
- Motivates and promotes cross selling and superior customer service
- Regularly acts as a decision maker to effectively disposition customer issues and complaints
- Hires, trains and develops regional CCSs and KAMs to ensure Commercial objectives/targets are met
- Enabler for strong communication, regular product knowledge and corporate goals and vision
- Contributes to strategic direction through the development of an understanding of our customers’ business environment
- Executes promotional/Notices/FIR Findings campaigns
- Participates in and leads special projects as required, and makes recommendations to improve processes and follows up to ensure the goals are met
- Must be willing to travel as much as 25% of time and on weekends as required
What we expect:
- University Degree or College Diploma in Business Administration, Sales & Marketing or related fields
- 10 years of technical sales experience, and proven ability to consistently exceed goals
- Create clear, effective and professional written communications and presentations
- Good IT skills (Microsoft Office), good communication and interpersonal skills.
- Good communication skills in German and English
- Problem solving, setting of priorities and decision-making skills required
- Experience with inbound lead generation
- Continually review sales processes to ensure they are efficient effective and accurate
What we offer:
- An interesting and varied job in Sales to support the continuous growth of CSA Group
- Possibility of mobile working and flexible working hours
- Fitness & Health Program for a relaxed balance to the daily work routine
- Company pension plan
- Permanent direct employment and a future-proof job
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at human.resources@csagroup.org
if you require accommodation in the interview process.