Cadillac City Attendant - Hamburg in Hamburg bei General Motors

Job Description

Are you ready to embark on a journey where every sale tells a story? Join us at Cadillac City store where you'll play a pivotal role in shaping the future of automotive sales and service. As a Sales Professional, you'll hold the key to unlocking success for GM. As the link between GM and our valued partners, you'll be at the forefront of driving business growth and customer satisfaction. Your mission? To elevate the Cadillac experience by nurturing relationships, maximizing sales opportunities, and ensuring top-notch service at every turn.

Responsibilities:

• Welcome, excite and educate walk-ins (front of house, representing the brand)
• Product and brand consultation (GM’s/Cadillac’s mission/vision, lifestyle)
• Capture leads and pre-qualify prospective buyers and enthusiasts (filter, categorize)
• Keep touchpoint up to brand standards (ready display/demo fleet, tidy up showroom)
• Schedule and conduct test drives and handover prospective buyer to City Guide
• 1st level customer support in store, by phone and e-mail
• Basic consultation on financial solutions (leasing and loan offers)
• On-site order assistance (help buyers navigate the digital customer journey)
• Identify inefficiencies in POS operations, pain points in existing workflows
• Report customer feedback on in-store experience, product and brand perception
• Own the POS: Run errands and identify potential for improvements and development
• EU wide delivery, event and pop-up support

Must haves:

• Exceptional people skills including strong oral and written communication
• Fluent German and English language skills
• Driver’s license (clean record)
• 2 years of automotive, premium/luxury retail or hospitality experience
• Willingness to work on weekends, flexibility is key
• Passion for EVs, GM’s/Cadillac’s products

Why You'll Love it Here:

• Boundless Opportunities: Unleash your potential in a dynamic environment where every day brings new challenges and opportunities for growth.
• Collaborative Culture: Join a team of passionate individuals who are dedicated to pushing boundaries, driving innovation, and achieving greatness together.
• Global Impact: Make your mark on the global automotive industry as part of a brand that's synonymous with luxury, performance, and excellence.
• Rewarding Benefits : Enjoy competitive compensation, comprehensive benefits, and perks that make every milestone worth celebrating.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.