Working Student Market Administration - 100% Homeoffice in Berlin bei SIXT Germany

At SIXT, the customer stands right at the core of what we do. Likewise, it is vital to foster strong long-standing relationships with our mobility partners. We are looking for a Working Student in our Market Administration Team to help us achieve that. Would you like to be the first point of contact for our partners, addressing their individual problems and questions? You have previous experience as a call center agent, customer service representative, or support staff? Great, then jump right in, we are looking for you!

What you will do:

• You act as a point of contact for our TSPs (Transport Service Providers) and answer all queries regarding our partners and their accounts.
• You will be responsible for general account maintenance and complaint management.
• You contribute to the preparation of contracts by reviewing relevant documents.
• You ensure a good, quality service for our customers by working with and guiding our TSPs.

About you:

• You are enrolled in a university program for at least one more year.
• You can work up to 20h per week.
• You enjoy clarifying complex issues and communicating with diverse stakeholders.
• You are a strong communicator and have excellent organizational skills.
• You are fluent in either English + Spanish or English + Italian.
• You have a good knowledge of MS Office programs.

Working at SIXT not only means creating the future of mobility but also comes with personal benefits.

Specifically for you, this means 30 days of vacation (for fulltime employees), flexible working hours, support for your retirement savings and company savings plans. With small teams and flat hierarchies, we not only provide you with comprehensive onboarding but also foster a warm working atmosphere. This is crucial when spending so much time with your colleagues. Furthermore, we offer regular feedback sessions, employee surveys, and access to our psychological hotline through the Fürstenberg Institute – ensuring you always have someone to confide in.

Of course, you also enjoy employee benefits at SIXT rent, share, ride, and SIXT+. This includes employee leasing, discounts with partners for travel, technology, clothing, etc., a €20 mobility allowance, whether you use public transport or drive to work, free cyber sports courses, fresh fruit in the office, and numerous training opportunities for your individual development.

Furthermore, we live by the motto "Work hard, play hard" – our parties are legendary! We also promote DiverSIXTy, fostering a corporate culture of acceptance, appreciation, and respect, where everyone can unfold with their personality and ideas.

About the department:
Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German or English: we are only satisfied when our customers are satisfied.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!