Full time or Part time Customer Support Agent based in Berlin in Berlin-Kreuzberg bei Humanoo | eTherapists Gmbh

HELLO THERE! PEOPLE AT HUMANOO ARE HAPPY TO GREET YOU!

With a team of over 80 people from over 25 different nationalities, Humanoo is building a one-of-a-kind holistic platform that makes people healthier. We are ambitious and goal-oriented and enjoy working by creating a positive atmosphere.

Join us as Full time or Part time Customer Support Agent (f/m/d) based in Berlin!

Your mission in a nutshell: You are the first contact person for our customers in answering their queries to ensure their satisfaction.

The team: Customer Support is responsible for helping customers with their inquiries and resolving any issues they may encounter while using our apps. Our team strives to provide exceptional customer service and create a positive experience for our users. As such, our Customer Support agents are our ambassadors towards users, and they help elevate the user experience on our products.

HOW YOU WILL SPEND YOUR TIME:

• Responding to customer inquiries via email and providing assistance in a timely manner

• Troubleshooting issues and resolving customer complaints with empathy and patience

• Creating and updating help center articles to address common customer issues and questions

• Collaborating with the product team to identify and escalate bugs or other technical issues that require attention

• Communicating customer feedback to the product team to improve the user experience

WHAT YOU SHOULD BRING TO THE TABLE:

• Excellent written and verbal communication skills, with the ability to convey technical information to non-technical users

• Strong problem-solving skills and the ability to think on your feet to resolve customer issues

• A friendly and empathetic attitude, with the ability to de-escalate difficult situations and turn them into positive experiences

• A self-starter mentality and the ability to work independently, while also being a collaborative team player

• You speak fluent French and have good communication skills in English or German (if both, then great)

We aspire to find a person with outstanding add-in expertise and a unique personality for our team. We are a diverse bunch of people, so there is no specific profile that will be 'the perfect fit!'

WHAT IS OUT THERE FOR YOU?

• We win together, and we lose together: Our company has employees from more than 25 nationalities all over the world. We share one thing in common: we value regular peer-to-peer and management feedback. We believe in growth through dialogue and by asking the right questions: Management is happy to listen to you on open Monday all-hands or by a coffee chat.

• We balance speed and quality: We believe in agile and autonomous work, where priorities matter. We like to try new ideas and value A/B testing when developing our product and daily work.

• We believe in INTEGRITY: Everyone is entitled to a healthy and balanced life, and we support it through additional health insurance, substitution for lunches, mobility, internet, and a discount for Urban Sports to support your regular physical activities.

• We enjoy flexibility at work and recognize the importance of team bonding: for this, we have chosen the hybrid work approach. Do you prefer to work from the beach? No problem! With our remote working policy, you can do it too.

• We are ONE TEAM: Every newbie starts with a detailed onboarding. In your first days, you meet stakeholders and learn about our history, processes, product, strategy, and vision. We value collaboration and flat hierarchies: our management is always approachable for feedback and new ideas.

• We are committed, driven, and inspired: We value people who take ownership of their ideas and implement them. With us, you can see the real impact of your work! We are committed to growing: each quarter, we conduct an anonymous survey to see where we can improve as a company.

Few more reasons to join us:

• During our Monday All Hands, you can digitally ask our management team any question in a totally anonymous form.

• We like to get together: we offer regular team and company-wide breakfasts. Who does not like a crispy croissant in the morning?

• Table tennis after-work tournaments and beers! Do you fancy playing or just stopping by to mingle? We have both opportunities!

• We like to keep our game up: You can compete with colleagues by creating steps or health challenges on our App.