Frankfurt - Summer Assistant in Frankfurt am Main bei Yugo

Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion.

We are looking for #Futureshapers who want to positively influence and shape the lives of others. We want the people who make the most of the opportunities they’re given – they shape the future for themselves and for others.

We are currently on the lookout for Summer Assistants to join our amazing team in Frankfurt to support as we welcome thousands of locals and tourists alike, all with one mission - to experience the phenominal City of Frankfurt over Summer.

• Start date 15th August 2023
• End date 14th October 2023
• Accommodation included
• Mixture of shift patterns - 39 hours per week over 7 days

Sound like something you'd be interested in? Here's what you'll do:

• Be the face of our space! Use your charisma and charm when checking guests in and out
• Resolving guests queries in a timely and helpful manner
• Checking bookings and dealing with payments
• Responding to guest requests in person, over the phone, over email or via our review sites in a professional and empathetic way
• Keeping up to date with the administration including reporting
• Setting up and clearing our spaces throughout the season
• Assistant with housekeeping as required (it can get super busy!)
• Reporting any maintenance requests to our amazing maintenance team accurately and quickly
• Managing room keys

Sound like a good fit for you? Here's what you'll need:

• Great customer service skills - you'll be a true people person who loves interaction with people from all kinds of backgrounds
• Strong communication skills - you'll be speaking to guests from all over the world
• The ability to work well in a busy environment
• Organisation skills - there will be a lot of reporting and administration to attention to detail is key
• Confidence with office computer systems (gold star if you've ever worked with a booking system).
• Flexibility - this role will cover working hours from 8am - 10pm Monday - Sunday.

What's in it for you?

• Stay for free in state-of-the-art accommodation in the centre of one of the coolest Cities in the world (at least we think so)
• Gain valuable experience of customer service, using office skills and working with a mixture of people
• Be a key part in ensuring our guests have a fabulous visit (they will hodl these memories for life)
• And get to experience what Frankfurt has to offer for yourself!

If you're interested then please apply now!