Sales & Events Administrator in Bayern bei Northampton Saints

Northampton Saints

DEPARTMENT: Sales & Events
REPORTS TO: Head of Sales & Events
LOCATION: cinch Stadium at Franklin’s Gardens
CONTRACT TYPE: This is a part time position. We are looking for somebody to work 28 hours per week but have some flexibility over the exact pattern in which these hours are worked.

REMIT:
Responsible for the creation, management and delivery of all systems and process related to the operational delivery of sales & events, focusing on internal efficiencies and excellent customer service before, during and post-game/event.

RESPONSIBILITIES:

Work with senior members of the department to agree and implement the most effective internal systems and processes required to deliver an excellent customer experience for clients

Responsible for the delivery of all operations associated with Saints Hospitality & Events

Allocate match tickets in TicketMaster Sport for each booking that is entered into Salesforce CRM

Administer the fulfilment of tickets, accreditations, car parking and any other valid documentation specific for the event within the agreed delivery time

Lead on all administrative tasks for the department, to include processing incoming and out-going post, support with managing incoming calls & liaise with suppliers

Liaise with the accounts team to reconcile paid bookings & support with the weekly aged debtors meetings

Work with marcomms to deliver any creative requirements for the team, following the agreed internal processes

Develop close working relationships with our stakeholders to ensure effective communication in an extremely busy working environment

Lead on all feedback metrics including NPS surveys and debrief meetings following each event with accurate & effective minute taking

THE SUCCESSFUL CANDIDATE WILL HAVE:

Strong organisational & project management skills

Able to work within a busy working environment

Self-motivated and have the ability to manage their own workload to meet required deadlines

Demonstrate a confident delivery and strong customer communication skills

Passionately about first-class service delivery for all customers

Motivated to work towards all deadlines in a timely well-presented manner

Team spirited

Professional, courteous and friendly manner

Excellent verbal & written communication skills

Hold a UK driving licence and have access to their own vehicle for off site visits and client away days.

The role requires extended hours on occasion during times of peak activity including evenings and weekends

APPLICATION:

To apply, please complete our application form here: Application Form

The salary banding for this role is £21,000 to £24,000 (FTE) depending on experience. This will be pro rated accordingly to reflect the part time nature of the role.

Closing date: Friday 8 November 2024 – the role may close sooner if there is a high volume of applications.