Salesforce Support in Kleinostheim bei UNION TANK Eckstein GmbH & Co KG

Salesforce Support (m/f/d) in Kleinostheim bei UNION TANK Eckstein GmbH & Co KG

UNION TANK Eckstein GmbH & Co. KG

Technical support to Salesforce users
Continuously update knowledge of product features to provide accurate solutions to customers
Identify and resolve Salesforce-related problems, including data discrepancies, workflow errors, and integration issues
Monitor Salesforce integration with downstream systems
Develop and deliver training sessions for end-users
Generate and tailor reports and dashboards to offer insights into license consumption, adoption, and other key performance metrics
Escalate urgent requests or complex issues
Diagnose, resolve, and respond to all customer issues and inquiries
Contribute by writing support articles to enhance our knowledge base
Engage in projects and special initiatives as required

Successfully completed computer science degree or comparable qualification
Several years of experience as Salesforce administrator, tech support or software engineer
Expected certifications: Salesforce administrator or Salesforce Platform App Builder, other specializations are a plus
Interpersonal skills and an efficient and solution-oriented way of working within a multicultural team
Strong business acumen, technical aptitude, analytical skills and attention to detail
Ability to manage and prioritize small projects and to communicate clearly with users
Exceptional team player, constant collaborator with a great sense of accountability and responsibility
Excellent written and verbal communication skills in English

Flexible working hours: The perfect compatibility between family and work is important to us.
Shopping Card: The Ticket Plus City Card is topped up monthly with 50€ for all employees.
Mobile working: Whether you are working from home or on-site with your team, flexibility is a top priority for us.