Team Lead (Germany) in Deutschland bei Plat4mation

Plat4mation

Do you ensure that our customers enjoy the best possible project implementation and service? Do you get your team members to take that extra step for an even better end result? Then we are looking for you!

What will you do?

You will be responsible for a Team in the German entity of Plat4mation. Your team will focus on delivering services at a specific set of customers and is part of a business unit. Additionally, as an organizational leader in Plat4mation you actively help in developing and implementing Plat4mation wide standards, and next to your own unit help the overall company.

We expect from our leaders to be on top of what is happening and actively stay involved in our core business. You lead by example, are a role model for our Core Values and are not hesitant to step in where needed. You will have an active role in supporting, guiding & steering sales and you will report to a delivery director.

In addition to building and maintaining your relationship with customers and your team and continuing to develop yourself professionally, you spend 50% of your time as a project manager, consultant and success advisor. You know how to balance between customer satisfaction, employee satisfaction and results.

In your role as the Team Delivery Manager your responsibilities are;

Scheduling & Chargeability:

Scheduling of team members
Scheduling of projects, opportunities and internal tasks linked to the team
Accountable for Utilization of Team members (billable vs non-billable)
Responsible for team chargeability
Responsible for demand and supply

Recruiting & Onboarding:

Recruiting (interview) / onboarding new team members
On- and offboarding of team members (Employer, Project or Role related)
Delivery & Operations:
Delivery management at the customers of the team
Prevent, solve and de-escalate issues in delivery
Execution and realization of tactical- and operational policies within the team
Provide input for strategic management and HR on frequent bases
Manage, guide and control team members

Objectives & KPI’s

Define, Manage and Control the Key Performance Indicators
Realization of operational, financial and personal development goals within the team
Governance on service quality delivered within the team that meets short and long term organizational and market goals.

Team & Knowledge Building

Grow and learn (with) the team
Improve quality on professional behaviour & deliverables
Team and employee Engagement & Fun (Events)
Knowledge Sharing
Drive the employee performance cycle for team members
Stimulate positive working environment

We ask

You have completed a Bachelor’s or Master’s degree
2+ years of experience with managing team members
Experience in managing workstreams or projects as well as pre-sales
Experience with working with KPI’s, project finance and professional services
Fluent in German & English
Proficient with MS Excel
Experience with implementing ServiceNow is a big plus
You like to make others successful and happy
You are hands-on and prefers to have management activities in your job description
You are highly analytical, emphatic and have excellent communication skills

What’s in it for you

Competitive salary
30 days’ vacation allowance
Pension contribution
Flexible work environment in modern offices
Laptop
Internet and phone allowance
Transportation allowance
Environment where you can implement your own ideas and strategies

Our culture

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, diverse hackathons, drinks and inspiring knowledge sessions (check out our Instagram page!).

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills.