Service Assistant in Hamburg bei Mercedes Benz AG

Whether cars or vans - in the Mercedes-Benz dealerships we are true professionals when it comes to selling and servicing our vehicles. We are there for our customers personally at the dealership and with several thousand employees at many locations in Germany.

Does your heart beat for Mercedes-Benz? Then become part of our service team!

We offer you more than just a job:

• 30 days annual vacation with a 36-hour week
• Vacation and Christmas bonus
• Performance-related remuneration
• Company pension scheme
• Company health insurance, company doctor and attractive health promotion offers
• Individual development opportunities
• Attractive employee conditions for our vehicles and other benefits

Your tasks:

• Greeting customers, advising them and directing them to subsequent specialist service
• Attend to customers during waiting times
• Providing information on the phone regarding workshop service issues and assisting in the preparation and completion of appointments and orders
• Manage gate passes and vehicle releases as well as accompanying documents and check for completeness or accuracy
• Enter and maintain customer and vehicle data in the systems according to specifications
• Coordinate and monitor appointments
• Coordinate pick-up and drop-off service in cooperation with the responsible team and service foremen and monitor the corresponding appointments
• Ensuring the mobility of our customers and identifying individual vehicle solutions

In order to be best qualified for the position, you possess:

• Successfully completed technical or commercial vocational training (preferably from the hotel or catering industry)
• Good knowledge of the current MS Office products
• Mercedes-Benz brand knowledge desirable
• Knowledge of foreign languages helpful
• Flexibility and willingness to work shifts to ensure our opening hours
• Class B driver's license
• Well groomed appearance

For us, it's not just your qualifications that count, it should also be a good fit! If reliability, collegiality and customer orientation are as important to you as they are to us, then we look forward to receiving your application!

The job is full-time and limited to 12 months. However, we are very interested in a long-term and successful cooperation!

We are not without formalities. Therefore, please apply online only and attach a CV (max. total size of attachments 5 MB) to your application and mark your application documents as "relevant to this application" in the online form. Please understand that we no longer accept applications by mail or in paper form and that there is no right of return.

We are particularly pleased to receive online applications from severely disabled persons and persons with equivalent disabilities directly in response to this advertisement. If you have any questions, you can also contact the site's representative for severely disabled persons at 040/6941-2092, who will be happy to support you in the application process once you have submitted your application.