Kleinanzeigen is the leading online classifieds market in Germany. An average of more than 50 million ads are available in numerous categories - from children's supplies to electronics to real estate. With more than 36 million users per month, Kleinanzeigen has the widest reach of all online selling platforms in the country. Most of the items traded on Kleinanzeigen are second-hand. In this way, users make an active contribution to sustainability. The Kleinanzeigen market allows companies the opportunity to easily offer their services online. Kleinanzeigen was launched in September 2009 as eBay Kleinanzeigen. Since June 2021, the company has been part of Adevinta, a leading global provider of online classified ads. In May 2023, the name was changed to Kleinanzeigen.
Kleinanzeigen is part of Adevinta: a global online classifieds specialist and sustainability leader with 25+ products in 10 countries.
What you’ll do & Who you are
Job Summary: As an Advertising Sales Operations & Process Manager, you will play a pivotal role in ensuring seamless operations and exceptional customer experiences within our advertising department. You will be responsible for overseeing the end-to-end customer lifecycle, from onboarding to ongoing support, and ensuring that all customer interactions align with the company's advertising objectives. The ideal candidate will possess a deep understanding of advertising processes, excellent communication skills, and a strategic mindset to optimise sales operations.
Responsibilities:
Process Optimization:
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Develop effective and efficient processes to increase the impact of the Sales department within Kleinanzeigen Advertising
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Define the framework and standardise sales processes across the organisation to ensure consistency and efficiency. Implement new and effective processes to enhance customer experience and satisfaction.
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Actively assess and refine sales and customer operations processes, focusing on boosting efficiency and effectiveness at every step.
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Ensuring sales processes comply with legal standards and managing risks associated with sales operations.
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Strengthening the alignment between sales and marketing teams to guarantee a cohesive strategy in market outreach and customer engagement, ensuring a unified and effective approach.
Customer Support and Issue Resolution:
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Exhibit a strong dedication to understanding customer needs and employ strategic thinking to develop long-term, innovative solutions that enhance customer satisfaction and contribute to business success.
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Work closely with various teams to swiftly address and solve technical issues, prioritising solutions that minimise disruption and maintain high levels of customer satisfaction.
Customer Feedback and Relationship Building:
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Establish comprehensive customer feedback strategies to enhance the customer journey, ensuring a seamless and engaging experience from the initial contact through to post-campaign support. Analyse touchpoints across the journey to optimise interactions and improve customer satisfaction.
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Focus on enhancing the Customer Relationship Management (CRM) system to improve data management, streamline customer tracking, and provide more accurate sales forecasting, thereby boosting overall operational efficiency and customer engagement.
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Cultivate and sustain strong relationships with key stakeholders, fostering long-term partnerships, while leading collaborative efforts across various departments
Qualifications:
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Bachelor's degree in Marketing, Business, or a related field.
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Proficient in Salesforce and CRM systems, with strong communication and project management abilities, and a solid background in sales and process optimization
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Must have a strong understanding of digital advertising platforms and tools, coupled with an analytical mindset to effectively translate data into actionable insights.
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Proven track record of successfully managing customer relationships and exceeding customer satisfaction targets is essential.
Benefits
Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:
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An attractive Base Salary
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Participation in our Short Term Incentive plan (annual bonus)
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Employee Stock Purchase Program with a match from Adevinta
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Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon well why not! just make sure you have internet connection!